How To Cancel Helium 10 Subscription (Guide)

Are you looking for a simple guide on how to cancel your Helium 10 subscription? Whether you’re not using the service as much or need to switch to a different plan, canceling your Helium 10 subscription is straightforward.

In this guide, we’ll show you easy steps to do so and explain your options, like pausing or downgrading your plan, so you can make the best decision for your business.

Things You Need To Consider Before Canceling Your Helium 10 

Before you cancel your Helium 10 subscription, here are some key things to consider:

1. Subscription Plans and Billing Cycles: Understand your current Helium 10 subscription plan and billing schedule. Many plans require a minimum commitment period or charge early termination fees if you cancel mid-cycle.

2. Data and History: Helium 10 stores data and analytics related to your Amazon seller activity. If you cancel, you may lose access to this historical information. Decide if you need to download or export any of this data before closing your account.

3. Tool Dependencies: Assess how reliant your Amazon business is on the various Helium 10 tools you use. If you heavily rely on features like Keyword Tracker, PPC Optimizer, or Listing Analyzer, canceling may significantly impact your operations.

4. Account Reactivation: Understand Helium 10’s policies around reactivating a canceled account. There may be fees or limitations if you want to rejoin in the future.

5. Customer Support: Consider whether you’ll still need to rely on Helium 10’s customer support for any ongoing issues with your Amazon business. Canceling may limit that access.

How To Cancel An Active Helium 10 Subscription (Step by Step)

Follow these simple steps to cancel your active Helium 10 subscription: 

Step 1. Log into Your Helium 10 Account

First, log into your Helium 10 account using your email and password. 

Step 2. Check Plans and Billings

Click on your account from the top right corner to open the dropdown menu. Select “Plans and Billing” from the menu. 

Step 3. Select the Plan for Cancellation

Slightly scroll down to see your account’s plan breakdown. Here, you can see the active plan and add-ons you are paying for. Under your active plan, you will see a “Cancel” button. Click on it. 

Note: If you think the current plan is expensive or has insufficient tools to fulfill your needs, you downgrade or upgrade the plan accordingly. 

Step 4. Select the Reason for Cancellation 

You will now be asked to select a reason for canceling your subscription. Select a proper reason and click Next to proceed.

Step 5. Confirm Cancellation 

Next, Helium 10 will show other options, such as pausing your subscription, changing your plan, and contacting support. If you are determined to cancel your account, click “Continue” without selecting any of the options. 

As soon as you hit the button, your Helium 10 account will be canceled. Your subscription will still remain till the end of your current billing cycle. Then, the subscription will be automatically discontinued until you choose a plan to activate a subscription. 

What Happens After You Cancel Helium 10 Plan?

When you cancel your Helium 10 subscription plan, the following typically happens:

1. Plan Termination: Your Helium 10 plan will be terminated either at the end of your current billing cycle or immediately, depending on when you cancel and the terms of your specific plan.
2. Access to Features: You will lose access to the premium features and tools provided by Helium 10, such as advanced product research, keyword tracking, competitor analysis, and listing optimization.
3. Data Retention: Helium 10 may retain some of your data for a certain period after cancellation in accordance with their data retention policies. However, you will no longer have access to this data through your Helium 10 account.
4. Billing: If you cancel before the end of your billing cycle, you may or may not receive a refund for the remaining time, depending on Helium 10’s refund policy and the terms of your subscription. Typically, Helium 10 subscriptions are non-refundable.
5. Free Tools: After canceling your paid plan, you may still have access to some of Helium 10’s free tools and resources, such as their blog, educational content, or limited versions of certain tools.
6. Reactivation: If you decide to reactivate your Helium 10 subscription in the future, you may need to sign up for a new plan, and your previous data and settings may not be readily available.

What Are Other Options than Canceling Helium 10 Subscription?

Here are some other options besides canceling a Helium 10 subscription:

1. Downgrading your plan: Many Helium 10 subscription plans offer the ability to downgrade to a lower-tier plan if you don’t need all the features of your current plan. This can help you reduce your monthly costs.

2. Putting your subscription on hold: Helium 10 plans allow you to temporarily pause or “freeze” your subscription for some time (one, three, and six months) if you don’t need the service for a while. This can help you avoid being charged while you’re not using it.

3. Contact Customer Support: If you’ve been a loyal Helium 10 customer, you could try contacting customer service to see if they are willing to offer you a better monthly rate to keep your business.  I’d recommend reviewing the details of your Helium 10 plan and speaking with their customer service team to understand all the possibilities before deciding to cancel.

Conclusion: Cancel Your Active Helium 10 Subscription

Helium 10 offers amazing features, but it might not be the right solution for every business need. If you have decided to cancel your Helium 10 subscription, follow the above step-by-step guide to easily cancel your plan. 

If you’re still facing trouble, you can reach out to the Helium 10 team by emailing them at support@helium10.com.

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